Draft, pending legal review. Version 2026-10-18b-draft.
This section covers TotalBay, the shop software provided by Fastbay Automotive (TotalBay). Each repair shop using TotalBay is responsible for its own customer relationships; the shop's own privacy notice (like the one above for Fastbay Automotive) applies to its customers.
To provide TotalBay to the shop (messages, estimates, payments links, scheduling, phone answering), keep it secure, back it up, provide support, and bill the shop. We do not sell personal information and do not use Shop Data for advertising.
We use carefully chosen providers to run TotalBay, each only for its function: cloud hosting and storage; SMS and voice-calling providers; an email provider; AI model providers (for photo analysis, drafting, and phone conversations); payment processors (for the shop's TotalBay subscription, and the shop's own processor for its customers' payments); and vehicle data / parts catalog services the shop connects. Providers may process data in the United States.
Shop Data is kept while the shop's account is active. After cancellation it is kept for 90 days for export or reactivation, then deleted; backups roll off within a further 35 days. Logs are kept up to 90 days. Records may be kept longer where the law requires.
A shop can export its data anytime and can ask us to delete it. A shop's customer who wants their information accessed or deleted should contact the shop; we will help the shop respond. You can also contact us at [email protected] · (864) 332-7145.
Staff logins, PINs for techs, private signed links for photos, encrypted connections, and regular backups. No system is perfectly secure; we will notify affected shops of a breach as required by law.
This policy is governed by the laws of the State of South Carolina. Fastbay Automotive (TotalBay) · 315 Brown Rd, Pendleton, SC 29670 · [email protected] · (864) 332-7145. See also the Terms of Service and Data Processing note.